Privacy Policy

Summary: Tailor Law Professional Corporation collects only the personal information we need to respond to you, check for conflicts of interest, provide legal services and run our website. We do not sell personal information. Sending us a form, chat message, email or call does not make you our client, so please do not send confidential details until we have confirmed in writing that we represent you. You can ask to see or correct your information, or withdraw consent, by contacting our Privacy Officer at info@tailorlaw.com or (905) 366-0202.

Last updated: September 27, 2026

1. Who we are and what this policy covers

Tailor Law Professional Corporation (“Tailor Law”, “we”, “us”) is an Ontario family law firm with offices at 77 City Centre Drive, Mississauga, ON L5B 1M5 and 100 King St W, Suite 5700, Toronto, ON M5H 1H1. Our lawyers are licensed by the Law Society of Ontario.

This policy explains how we collect, use, disclose and protect personal information through our website (tailorlaw.com), our contact and consultation forms, live chat, telephone and email. It follows the fair information principles of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA): accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

2. Information we collect

Information you give us

Information collected automatically

3. How we use your information

We only use your information for the purposes described here, purposes you would reasonably expect, or as required or permitted by law.

By submitting a form, starting a chat, calling or emailing us, you consent to our collecting and using your information for the purposes above. You may withdraw your consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to provide some services, and we may still keep information we are required to keep by law or professional rules.

5. Important: contacting us does not create a lawyer–client relationship

Submitting a form, sending a chat message or email, or calling us does not create a lawyer–client relationship. Tailor Law only represents you after we have completed a conflict check and confirmed our retainer in writing. Please do not send confidential or sensitive details about your matter until we have confirmed that we represent you.

Information that clients share with us for the purpose of obtaining legal advice is protected by solicitor–client privilege and by our duty of confidentiality under the Law Society of Ontario Rules of Professional Conduct. These professional obligations apply in addition to this policy.

6. Conflict checks

Before we can advise you, we must confirm that we do not act for, or have not acted for, anyone whose interests conflict with yours. To do this we record your name, the names of other parties (for example, your spouse or former partner) and a brief description of the matter, and we keep this information in our conflict-checking records even if we do not act for you.

7. Who we share information with

We do not share your personal information except as described here:

Storage outside Canada. Some of our service providers store or process information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities.

8. We do not sell personal information

We do not sell, rent or trade your personal information.

9. How long we keep information

We keep personal information only as long as needed for the purposes above, or as required by law and by Law Society of Ontario record-keeping obligations (for example, client file, trust accounting and client identification records). Conflict-check records are kept for as long as we need them to meet our professional duties. When information is no longer needed, we securely destroy or anonymize it.

10. How we protect information

We use physical, organizational and technical safeguards appropriate to the sensitivity of the information, including restricted access to our offices and systems, confidentiality obligations for our staff, password protection and encryption in transit (HTTPS). No method of transmission over the internet is completely secure, which is another reason we ask you not to send confidential details until we have confirmed our retainer.

11. Your right to access and correct your information

You may ask to see the personal information we hold about you, ask how it has been used or disclosed, and ask us to correct anything that is inaccurate or incomplete. Please send your request in writing to our Privacy Officer. We will respond within 30 days, or tell you if we need more time as permitted by law. In some cases we may not be able to give access, for example where information is protected by solicitor–client privilege or contains information about other people; if so, we will tell you why.

12. Cookies, analytics and how to opt out

Our website uses cookies and similar technologies for these purposes:

You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. You can also block or delete cookies in your browser settings; if you do, some features (such as forms and chat) may not work properly. Learn how Google uses information from sites that use its services at policies.google.com.

Our website may link to other websites, such as government, court or review sites. We are not responsible for the privacy practices of those websites, so please review their privacy policies.

14. Children

Our website is not directed to children, and we do not knowingly collect personal information from children through it. Information about children that a parent or guardian gives us in connection with a family law matter is handled with the same care and confidentiality as all client information.

15. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be posted on this page.

16. Contact our Privacy Officer

If you have questions, want to access or correct your information, or want to withdraw consent, please contact:

Privacy Officer, Tailor Law Professional Corporation
77 City Centre Drive, Mississauga, ON L5B 1M5
Email: info@tailorlaw.com
Phone: (905) 366-0202

17. Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

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